Florida Pharmacy Technician Certification Practice Test

What is the appropriate way to respond to a customer at the Drive-thru window while working at Production?

1. Welcome to CVS. I'm busy right now, wait a second and I'll be right with you

2. Excuse me. Let me find another Team Member to help you

3. It is better to have them wait and help them when you are done with your task

4. Welcome to CVS. How can I help you?

The correct answer is: Welcome to CVS. How can I help you?

Responding with a warm and inviting greeting, such as "Welcome to CVS. How can I help you?" demonstrates professionalism and excellent customer service. This approach shows the customer that their needs are a priority and encourages open communication. By asking how you can assist them, it engages the customer and allows for immediate interaction, which can significantly enhance their experience. This response reflects the values of customer-centric service that are essential in any retail environment, particularly in a pharmacy setting where customers may be seeking help or information regarding medications or suggestions. Engaging promptly can foster customer loyalty and satisfaction, as it conveys that their presence and needs are respected and valued. Conversely, the other options lack this essential engagement. Phrases indicating busyness or the necessity of finding another team member can come off as dismissive or unhelpful, which may lead the customer to feel underappreciated. The approach of having the customer wait entirely without interaction misses the opportunity to communicate and address the matter effectively. These options do not align with the positive experience that should be cultivated in a customer-service role.