Florida Pharmacy Technician Certification Practice Test

When a customer gives the name of the person they are picking up a prescription for you should:

1. Look for all other prescriptions in the bin that include the same last name

2. Acknowledge all other family members prescriptions

3. Only look for that customer's prescription

4. Verify the customer's address prior to ringing up the prescription order

The correct answer is: Only look for that customer's prescription

The correct action when a customer provides the name of the person for whom they are picking up a prescription is to focus on that specific customer's prescription. This ensures that the technician is efficiently addressing the current request without inadvertently disclosing any personal health information about other customers, which is a critical aspect of maintaining privacy and confidentiality in pharmacy practice. In a scenario where the customer is picking up a prescription, the priority is to locate the relevant medication for that individual only. This minimizes the risk of mistakes and protects patient confidentiality, as discussing other family members' prescriptions could lead to unintended breaches of privacy, which is not in line with HIPAA regulations. While acknowledging family members or checking for additional prescriptions might seem practical, it could compromise confidentiality. Similarly, verifying the customer's address might be useful in some situations but does not directly address the immediate task, which is to find the specific prescription requested. Therefore, concentrating solely on the customer’s prescription is the most appropriate approach.